Terms and Conditions



  1. These are the terms and conditions which apply to your use of this Website and the purchase of Goods and Services from us. If you do not agree to these terms and conditions, you must not use this Website.
  2. This Website and the Goods and Services displayed on it are provided by One Ten London Limited (referred to in these Conditions as "we", "us" and "our"). Further information about us is set out at Condition 2. When we refer to "you" and "your" we mean the user of this Website, purchaser of Goods or user of our Services.
  3. You should read these terms and conditions carefully before using this Website or purchasing any Goods or Services from us.
  4. We reserve the right to change these terms and conditions at any time. Any changes to the Conditions will be effective after the change is published on this Website. You should check these terms and conditions before each order as they may have changed since your last visit.
  5. If you have any questions about the terms and conditions, the Services or this Website, please contact us using the contact details in the “Contact Us” section of this Website.


One 10 is a company registered in England and Wales under company number 10187238 whose registered office is at 1 London Street, Reading, Berkshire, United Kingdom, RG1 4PN



"Account“ One 10 London Limited Customer account

“Agreement“ A Customer Account opened with One 10 and agreement to the Conditions.

"Bundle“ – Multiple Credits purchased at discounted rates

“Class” any exercise class, activity and/or other programme provided by us or on our behalf at the Studios as part of the Services;

“Conditions” the terms and conditions as set out in this document and as amended from time to time in accordance with Condition 1.4 above;

“Credit” Credits purchased via our Website and used to make bookings for Classes;

“Customer” the person or persons who enters into an Agreement with One 10 and purchases Goods and/or accepts Services from One 10;

“Facilities” Our Studios, equipment, facilities, Juice Bar, Cafe;

“Goods” any Goods offered for sale on our Website or at any of our Studios;

“Health Commitment Statement” The Health Commitment Statement (‘HCS’) sets the standards that health and fitness centres and users can reasonably expect from each other in regards to the health of the user.

“Intellectual Property Rights” patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, Website content and design, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

“Representative” Officers, agents, employees, instructors, ambassadors, or other representatives of One 10.

“Services” services available to you via the Website and the One 10 smartphone app in connection with One 10, including but not limited to the Classes;

“Studios” any of our studios, as published on our Website from time to time, including any car park and such other property forming part of the Studios; and

“Website” www.one-10.com “One 10” One 10 London Limited

Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.


  1. You must be aged 16 years or over to attend any of our Classes or to use any of our facilities at the Studios.
  2. You agrees to comply with our Class rules which can be found online or displayed in all of our locations. The access rules relate to our opening hours, use of our facilities and your conduct. Instructors and Classes are subject to change.
  3. We reserve the right to refuse you access to the Studios and suspend or terminate your use of the Services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these Conditions or would otherwise be in the interests of other users of the Studios or participants in our Classes.
  4. You agree to us taking photographs inside the studio and/or during Class at any time, such photographs to be used for promotional purposes.


  1. By attending our Classes and/or using our Facilities, you hereby irrevocably agree that there are risks and dangers in such participation and utilization.
  2. If you observe any hazard during participation, you will bring it to the attention of the nearest One 10 Representative immediately.
  3. You accept and are aware that there are inherent risks associated with physical activity by participating in the Classes and/or using our Facilities. Some of these risks cannot be eliminated irrespective of the care taken to avoid injuries. The specific risks may vary from one activity to another, but are categorized below:
    1. minor injuries including but not limited to scratches, bruises and sprains;
    2. major injuries including but not limited to eye injury or loss of sight, joint or back injuries, heart attacks and concussions;
    3. catastrophic injuries including but not limited to paralysis and death and;
    4. continual or long-term exposure to amplified music carries risks that may include but are not limited to a risk of hearing damage, epilepsy.
    5. Notwithstanding clause 5.3.4 and by way of protection for its Customers, each One 10 studio provides personal noise protection in the form of ear plugs for its participants to use if desired.


Upon being permitted to access and participate in the Classes and/or use our Facilities, you hereby:

  1. assume full responsibility for any and all injuries or damage which are sustained or
  2. aggravated by you as a result of your participation in the Classes and/or use of the Facilities;
  3. waive, release and forever discharge One 10, its Representatives and all others from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to your person or property resulting from your participation in the Classes and/or use of the Facilities, and 6.1.4.declare that you have no medical or physical condition which would prevent you from attending any of One 10’s Classes; and
  4. declare that you have no medical or physical condition which would put you in any physical or medical danger; and
  5. declare that you have not been warned, advised or instructed by a physician to refrain from participating in such Classes.
  1. One 10 hereby advises you that individuals with any chronic disabilities or conditions are at risk in participating in the Classes, and are advised against doing so. In addition, if in the opinion of One 10 Representatives, you would be at physical risk by attending the Classes, you will be denied access to the Classes until you supply One 10 with an opinion letter from your medical doctor, such letter to be provided at your own expense. The letter will specifically address One 10’s concerns, and state the grounds on which One 10’s concerns are unsubstantiated. Should you decline to obtain such a letter, you will not be permitted to participate in the Classes or use the Facilities at the Studios.
  2. One 10 reserves the right to refuse service at its discretion. For safety reasons, you are responsible for adhering to the above provisions and agree to the conditions in the Health Commitment Statement, which you agreed to when registering for an account on our Website. A copy of our Health Commitment Statement is available on our Website or otherwise a hard copy is available at all of our locations.


  1. To book a Class, your account must include at least one Credit. One Credit entitles you to attend one Class.
  2. You can purchase Credits via our Website or in house at the Studios. Multiple Credits can also be purchased as bundles at discounted rates (‘Bundles’).
  3. Price details for Credits, Bundles and offers are available on our Website and displayed in house at the Studios, and shall be such prices as determined by us from time to time.
  4. Credits purchased as part of Bundles do have varying expiry dates, so you are required to read the expiry date shown on the checkout pages before buying the Credits.
  5. Credits and Class bookings are not transferable to any other person and you should not allow anyone else to book Classes using your Credits.
  6. Subject to any statutory right of cancellation, payments for Credits are non-refundable unless otherwise stated in these Conditions.
  7. Voucher codes are unique to each offer. Offers are subject to our discretion and may be withdrawn at any time and without notice. Vouchers cannot be re-used and are valid once per customer/per address.
  8. In certain circumstances you will be issued with free “Buddy Credits”. Buddy Credits can be used to book another person a space in a Class you are also booked into. You may cancel a booking using a Buddy Credit in accordance with Condition 7. However, if you do so the Buddy Credit will always be refunded first. Buddy Credits will expire 1 month from issue.


  1. You can check availability and book Classes in advance online via our Website or through the One 10 smartphone app. When you book a Class, one Credit will be deducted from your account.
  2. We make every effort to ensure that there are a suitable number of Classes available at different times of the day. However, classes are subject to availability and we do not guarantee that spaces will be available in any given Class, even if you have sufficient Credits in your account.
  3. In the event that you cancel a booking more than 24 hours before the start time of the Class, you shall receive a full refund of your Credit. If you cancel your class by providing less than 24 hours’ notice, we will do our best to allocate your seat to another Customer. If another Customer takes your seat, you will receive a full refund of your Credit, however, if we are unable to fill your seat you will lose your Credit.
  4. If the Class you wish to attend is fully booked, you may choose an alternative Class with remaining spaces. Alternatively, you may join a waiting list for the fully booked class.
  5. If you join the waiting list and a space becomes available, you will be automatically added to the Class two hours before it starts, provided there is at least one Credit available on your account. You will be notified by e-mail and text message if you are automatically added to a Class.
  6. Until two hours prior to the class start time, waiting list entries will continue to be automatically allocated once a seat becomes available at the respective Class.
  7. You must ensure that you remove yourself from the waiting list at least two hours prior to the start time of the Class if you will not be able to attend the Class on time. Subject to Clause 8.3 above, you shall receive a full refund upon cancellation.
  8. If a seat becomes available within two hours of the start time of the Class, all remaining Customers on the waiting list will be sent an email and a text message asking them if they would like to accept the booking, together with a link to accept the booking. This is on a first come first serve basis and a Credit will be deducted once the booking is accepted, provided there are sufficient Credits available on the Customer’s Account.
  9. If you join the waiting list and a place on the fully booked Class does not become available, you will be notified by e-mail.
  10. If we cancel a class, your Credit will be refunded.


If you change your mind about any Goods purchased from us, you may return them to any of our Studios within 7 days with your receipt and we will give you a full refund provided that the Goods are unused and are not damaged. This does not affect your statutory rights as a consumer.


  1. Use of our site includes accessing, browsing or registering to use our Website. By using the Website you are confirming that you accept these Conditions and that you agree to comply with them.
  2. We may update this Website from time to time and may change the content at any time. Any of the content on our Website may be out of date at any given time and we are under no obligation to update it. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
  3. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
  4. By accessing this Website, you agree that you will access its contents solely for your own use. You may print out a single hard copy of any part of the content of this Website for your use in accordance with these Conditions. You must not modify the copies of any materials on this Website in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any text. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Website in breach of these Conditions of use your right to use this Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  5. Except as expressly permitted by clause 10.4, you may not (except to the extent required in order to use this Website in accordance with these Conditions) copy, store in any medium (including in any other Website), distribute, transmit, re-transmit, broadcast, modify, delete or show in public any part of this Website or systematically extract material from this Website or any document available through it, create any derivative works from it or in any other way exploit commercially all or any part of this Website or any document available through it without our prior written consent.
  6. This Website should only be accessed using a computer linked to a secure network environment.
  7. We cannot guarantee that this Website will operate in accordance with your expectations or will be error free. If you are aware of any error on this Website please contact us by email at hello@one-10.com and we will endeavor to correct it.
  8. It is our policy to virus check documents and files before they are posted on this Website. However, we cannot guarantee that documents or files downloaded from this Website will be free from viruses. Accordingly, for your own protection, you must use virus-checking software when using this Website. We exclude to the fullest extent permitted by law, all liability (save in respect of death or personal injury caused by negligence and for fraud) in connection with (a)
  9. Any damage or loss caused by errors, computer viruses, other malicious code or harmful components originating or contracted from the Website or from any third party Websites linked to this Website and (b) any interruptions in your access to the Website.
  10. You must not misuse our Website by knowingly introducing computer viruses, other malicious code or harmful components. You must not attempt to gain unauthorized access to our Website. You must not attack our site via a denial-of–service attack or a distributed denial- of-service attack. By breaching this clause you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately and you will indemnify us for any breach, which means that you will be responsible for any loss or damage we suffer as a result of you not complying with this clause.
  11. If you decide to access any third party Websites linked to this Website, you do this entirely at your own risk and we will not be liable for any loss or damage that may arise from your use of them. We provide these links purely for convenience and the inclusion of such links does not imply that we endorse or accept any responsibility for, or have any control over, the content or use of such Websites. You may be subject to the terms of use applicable to such third party sites.


  1. Certain areas of our Website are restricted and may only be accessed if you are registered with us and have been issued with or have chosen a username and password.
  2. You must not allow any other person to use your username, password or other login details and must treat such information as confidential and must not disclose it to any third party. If you believe or suspect that someone else knows your login details you must contact us at hello@one-10.com as soon as possible.
  3. We reserve the right to disable any user identification code or password used to access to this Website at any time if in our reasonable opinion you have failed to comply with these Conditions.
  4. You shall not obtain or attempt to obtain unauthorised access to an area of this Website which is only accessible with a username and password other than that which has been identified as being available to you through the logins and passwords notified to you and you will not attempt to evade our authentication or security procedures nor assist, encourage or permit any other person to do any of the above things.
  5. You should be aware that some of the documents, files and other information may contain personal data subject to applicable data protection legislation. You must not use that data contrary to such legislation.
  6. We shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of unauthorised use or possible unauthorised use of your login details or of a breach of security at hello@one-10.com.
  7. If you are accessing an area of our Website protected by a username and password to use the Services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of Services. These statutory rights will not be affected by any statement contained in these Conditions.


  1. All Intellectual Property Rights in or arising out of or in connection with the Website and the Services shall be owned by us. All such rights are reserved.
  2. The design and layout of this Website are protected by copyright, database right, design rights and other similar laws and may not be copied or imitated in whole or in part.
  3. Any trade marks, logos and trade names displayed on the Website ("Marks") are the property of One 10, 1 London Street, Reading, Berkshire, United Kingdom, RG1 4PN, or other third parties. You are not permitted to download, copy, modify or use the Marks without our prior written consent or the consent of such third party who may own the Marks.
  4. We and our suppliers own the Intellectual Property Rights in the software that runs this Website. Save to the extent expressly permitted by applicable laws, you must not copy, modify, download, distribute, decipher, de-compile, interfere with or attempt to interfere with that software without our prior written consent.
  5. The Customer acknowledges that, in respect of any third party Intellectual Property Rights in the Services and Website, the Customer's use of any such Intellectual Property Rights is conditional on us obtaining a written licence from the relevant licensor on such terms as will entitle us to license such rights to the Customer.


  1. Neither the Studio nor One 10 will accept liability for any damage or loss to a Customer or guest’s personal property brought into the Studios. All Classes are taken at the Customer or guest’s own risk.
  2. Neither the Studio, One 10 nor its employees and Representatives shall be liable for personal injury sustained by Customers or their guests whilst at the Studios.
  3. Customers or guests who suffer an accident or injury at the Studios must report the accident or injury and the circumstances in which it occurred to the Studio team immediately following the accident or injury.


  1. Our privacy policy, which is available online and through the link at Clause 15 below, sets out the terms on which we process and use any personal data we collect from you or that you provide to us. By using this Website you consent to such processing and terms and you warrant that all data provided by you is accurate.
  2. Our cookie policy, which is available online, contains information on our use of cookies.


This Service is provided by One 10 through the Technogym Mywellness App. The Service includes and requires the processing of your sensitive data to collect and update the results of your workout. By accepting these Conditions, you provide express consent to such treatment of your sensitive data by One 10 and Technogym based on their respective privacy policies as set out below:


The Agreement, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us in relation to your use of our Website.


We reserve the right to vary or amend these Conditions from time to time. Any changes shall take effect upon posting to this Website and our provision of Goods and Services to you.


  1. If the Conditions or any part of a Condition is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a Condition or part of a Condition under this clause shall not affect the validity and enforceability of the rest of the Conditions.
  2. If one party gives notice to the other of the possibility that any Conditions or part of a Condition is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such Condition so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original Condition.


  1. We may at any time assign, transfer, subcontract or deal in any other manner with all or any of our rights under the Conditions and may subcontract or delegate in any manner any or all of our obligations under the Conditions to any third party.
  2. The Customer shall not, without our prior written consent, assign, transfer or deal in any other manner with all or any of its rights or obligations under the Conditions.


A person who is not a party to these Conditions may not enforce any of them under the Contracts (Rights of Third Parties) Act 1999.


A waiver of any right under the Conditions or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Conditions or by law shall constitute a waiver of that or any other right or remedy, nor prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.


  1. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  2. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation (including non-contractual disputes or claims).


Your health is your responsibility. The management and staff of this organisation are dedicated to helping you take every opportunity to enjoy the facilities that we offer. With this in mind, we have carefully considered what we can reasonably expect of each other.

Our commitment to you
  1. We will respect your personal decisions, and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.

  2. We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy. 

  3. We will take all reasonable steps to
 make sure that our staff are qualified
 to the fitness industry standards as
set out by the Register of Exercise
  4. If you tell us that you have a
disability which puts you at a
substantial disadvantage in
 accessing our equipment and
 facilities, we will consider what
 adjustments, if any, are reasonable for us to make.
Your commitment to us
  1. You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment and facilities you should get advice from a relevant medical professional and follow that advice.
  2. You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you. 

  3. You should let us know immediately if you feel ill when using our equipment or facilities. Our staff members are not qualified doctors, but there will be a person available who has had first-aid training.
  4. If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.
This statement is for guidance only. It is not a legally binding agreement between you and us and does not create any obligations which you or we must meet.
Cancel booking
You are about to cancel
a class with
on .

Please confirm the bike
you wish to cancel.

Checkout complete
You have successfully completed your checkout.
Please select what you would like to do next.